Or, "Why my cell phone company can beat the crap out of yours any day of the week".
US Cellular rocks.
Buckle up, this is going to be a long ride.
Waaaaay back in January, I went to Boston to be with my Mother while she had surgery (which she later died from, but I'm not bitter or angry at the dirty hospital she caught 5 post-op infections from or anything).
Yeah. I'm in that stage.
While there, I routinely called my two sisters, my Dad, My Aunts and my many cousins to update them, and to let them speak to my Mother.
I roam when I'm in Boston. What does that mean? In monetary terms, it means about $400 bucks.
I started to sweat. it isn't just outgoing calls, which I could control, it's incoming calls, too.
I called US Cellular.
Help! I said.
I'm going to have a million dollar bill by the time I go back to My Calling Area on the 31st! I said.
And the lovely lady on the other end of the line said, "Have no fear, crazy person from Maine with the sucky calling plan. I will fix all for you."
And by God, she did!
She put me in a text plan and erased the incomprehensible sum I'd accrued in text charges.
I never really liked the text-y thing. Too 'twelve year olds with their own language' for me. But, like most things, once you start, you can't stop. And once I realized I could text updates to 10 people at once without spending 20 minutes on the phone with each of them...well... it was all over.
Now I like it a lot.
Then the lovely lady said, "And I can see that you are deviating from your normal usage".
I explained where I was, and why, and how long I expected to be there.
And she credited my account a nice round number to offset the roaming charges I was accruing, without my uttering a single word.
Because, really, I would never have asked for such a thing.
I was floored.
Fast forward to today. My Mom is gone. I am trying to get back to Normal, whatever that is.
I got the mail. I got my cell phone bill.
I opened the bill, expecting to see it higher than usual.
I fell on the floor.
$819.66
I grabbed my phone, and called them.
Yet another lovely lady answered the call. She, too, fell on the floor.
You're a great customer, she said.
I sweated nervously, thinking she was thanking me for ringing up an $819.66 phone bill, but she went on, Let's see what we can do about this.
I held my breath.
What I expected (or hoped for) was to be moved into a different plan, one that would encompass the calls I had racked up, retroactively.
While that is not exactly what happened, the end result is the same.
They cut my bill down to $262 and change.
I was ecstatic. It was more than I had hoped for!
I am now in a great plan, that better suits our circumstances (no more roaming!).
She also did a usage audit, to evaluate our normal number of minutes accrued.
And she put in a fail safe, a new program for US Cellular called Overage Protection.
They will text me (for free) when I use 75% of my minutes, and again at 100%.
And that is why I've been their customer for over 14 years.
And why I will never leave.
Thank You US Cellular!